SHIPPING & RETURNS
SHIPPING POLICY
We ship our orders to the continental U.S., Alaska, Hawaii, and U.S. Territories.
Once your order is placed, you can expect it to be processed within 1-2 business days. Orders placed Monday through Friday by 12 PM PST (excluding holidays) will be shipped in 1-2 business days. Orders placed after 12 PM PST or on a weekend or holiday will be shipped within 2-3 business days.
We offer free standard shipping on orders that are shipped within the continental United States only. Free shipping promotion cannot be applied to previous purchases and cannot be combined with any other offer. Exclusions apply such as (but not limited to) purchases of face masks, personal items, hats, and other lifestyle items. Free shipping can be applied to these items if purchased with other apparel items.
If you choose 2-Day or Overnight shipping, regular shipping fees will apply. Previous purchases are not eligible for adjustments.
We cannot be responsible for packages that are lost or stolen after being delivered by the carrier. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
Please note that personal items such as (but not limited to) face masks, eye masks, hats, socks, and scrunchies are excluded from our current free shipping promotion unless purchased with an apparel piece or other eligible products.
RETURN & EXCHANGE POLICY
EXCHANGES
If you are looking to exchange for a new size/color or a new style, you have 21 days beginning on the ship date to initiate your exchange, free of charge. All items must have tags attached and be in good condition. Worn or washed items will not be accepted. Your “new” exchange order is only placed once the returned item is scanned by FedEx. This must be completed within the 15-day return label window, and we recommend doing so as soon as possible to ensure the item does not sell out.
RETURN POLICY
If you are not completely satisfied with your order, you are welcome to return items for a refund within 21 days from when your order is shipped. Please note that we can only process returns of items purchased directly from our website, info@goliathliftingcompany.com.
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For the best return experience, we recommend using our provided shipping label that includes tracking. The $7 cost of the shipping label will be automatically deducted from your refund.
Refunds for eligible returned merchandise will be processed within 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed. Depending on your bank, credits can take 1-3 business days to reflect on your bank statement.
EXTENDED HOLIDAY RETURNS
For extended holiday returns, orders placed between November 1, 2022 through December 24, 2022 will now be available to return eligible items until January 15, 2023. This excludes final sale items.
FINAL SALE
Items that are marked final sale such as (but not limited to) face masks, personal items, socks, hats, lounge accessories and other lifestyle items are not eligible for return.
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LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID # and a photo of the damage. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.
CUSTOMER SERVICE HOURS
Monday – Thursday: 8:00 AM – 5:30 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST)
Email: info@goliathliftingcompany.com
We typically respond within 48-72 hours (except for weekends and holidays). If you have not heard from us after that time, please check your spam folder.